How to Measure Success of a Mentorship Program

Collectively, between your training provider and your baseline statistics, you should use 5 different metrics to measure the success or failure of your mentoring program investment.

How many caregivers have you recruited on a monthly basis in the last 12 months, let’s compare that to the number of recruits after 6-9 months of your mentorship program.

During the initial release of the Legacy of Care© Mentorship program, the mentees were so satisfied with their decision to join that participating agencies started to see referrals increase as well.

Retention Statistics

It is widely documented that most caregivers leave the industry or their agency within the 1st 90 days on the job.  There are 2 ways to measure retention.

1. Look at your retention statistics over the 1st 90 days of a caregivers job and now compare it to your retention statistics after 6-9 months of your mentorship program.
2. When you start your mentorship program, you will have a cohort of caregivers who are mentors and mentees and other caregivers who will not be involved in the program.  You can easily measure the retention statistics cohort vs cohort.
   

During the initial release of the Legacy of Care© Mentorship program, retention rates increased to 89% during the first 90 days of employment.

Retention metrics across the organization

Now that you have measured your retention metrics across the first 90 days, the most critical time, you should also compare your retention labels year over year across the whole organization.

Survey caregivers for feedback, job satisfaction and morale

Surveys on employee satisfaction provide your caregivers the chance to comment on your business. You may increase employee happiness, raise workplace morale, and create a productive environment where your caregivers flourish by knowing perspectives, attitudes, levels of job satisfaction, and motivation.

During the initial release of the Legacy of Care© Mentorship program, caregiver satisfaction improved across all categories:

• They were more likelihood to recommend
• Training satisfaction increased
• Mentorship program satisfaction was positive
• Communication with Mentor was great
• Satisfaction in the role of a caregiver improved

Impact on the loved one we care for

Clearly, a more engaged and better-trained caregiver will be able to deliver better care.  The delivery of better care leads to better health outcomes.  The family members of the population we care for will have increased satisfaction, less stress and more peace of mind.  

Measuring the success of any business initiative is crucial to understand the return on investment.  The above are 5 simple to use ways on understand the success of the mentorship program.