In a recent hosted webinar, leaders from AccentCare, Caribou, and Nevvon shared data-backed insights on what truly drives caregiver engagement and retention. Spoiler: It’s not just about bigger paychecks or more recruitment ads—it’s about smart engagement strategies that make caregivers feel valued, supported, and equipped for success.
Let’s look at the numbers:
Only 27% of caregivers feel “highly engaged” at work
Over 60% turnover is common in home care
Replacing a caregiver can cost $2,500–$3,500 per person
15%+ of caregivers work for more than one agency
Joanna Ciampaglione, SVP & GM at AccentCare, put it clearly:
“Caregivers are remote, often disconnected, and don’t have the luxury of daily peer interaction. Burnout is real. Engagement has to be intentional.”
Too often, training feels like a checkbox. But when it’s accessible, mobile-friendly, and tied to career growth, it becomes a tool for retention.
Nevvon delivers:
Multilingual, mobile-first learning designed for busy caregivers
Gamified modules that encourage completion
Self-paced onboarding that shortens the time to first shift
The result?
In one pilot, agencies saw retention jump from 67% to over 97% when training was tied to growth and upskilling.
Caribou’s platform integrates directly with agency workflows to reward behaviors that matter, like:
Completing training on time
Clocking in reliably
Referring new hires
Some results:
600% increase in caregiver referrals
A $1 reward for 12 hours of training still drove huge engagement—proof that it’s not about the money, but the recognition
Caribou CEO Alex Oosterveen shared this insight:
“You don’t need a huge budget. Start simple. Reward one behavior. Learn from it. Then scale.”
AccentCare, one of the largest home care providers in the U.S., used Caribou to automate caregiver incentives, training nudges, and referral programs.
Within a single month:
Over 2,900 in-service trainings were completed without extra outreach
Administrative teams saved hours each week, allowing them to focus on what matters most—supporting caregivers
These aren’t vanity metrics. Real agencies saw real outcomes:
35% increase in training completion with Nevvon + Caribou
20% boost in 90-day retention through training reward programs
In California, 80% of caregivers remained employed 6 months after completing 30 hours of training and earning a $2,500 retention bonus
In Massachusetts, retention rose from 67% to 97.8% across 27 agencies using leadership and mentorship training
Let’s map these outcomes to the challenges Nevvon helps solve for key decision-makers:
Challenge: Compliance tracking, retention, fragmented systems
Nevvon’s Role: Automate training compliance, integrate with AMS/payroll systems, deliver engaging content
Result: Better audit readiness, improved satisfaction, and time saved
Challenge: Audit preparation, tracking training, managing records
Nevvon’s Role: Real-time reporting and digital compliance tracking
Result: Reduced risk, fewer fines, and less chaos during audits
Challenge: Skill gaps, inconsistent training, high turnover
Nevvon’s Role: On-demand clinical training, performance tracking, mentorship content
Result: Better patient outcomes and fewer caregiver errors
Challenge: Inefficiencies, siloed tech, scalability
Nevvon’s Role: Centralized, easy-to-adopt platform integrated with existing tools
Result: Increased operational efficiency and lower overhead
Challenge: Recruitment, burnout, poor onboarding
Nevvon’s Role: Use training as a recruiting differentiator, reduce onboarding friction
Result: Lower churn and faster speed-to-hire
You don’t need to overhaul everything overnight. Start with these steps:
Make training accessible: Offer it in multiple languages, on mobile, and asynchronously
Incentivize small wins: $5 gift cards, digital badges, or raffle entries for completed tasks
Track drop-off points: Look at where new hires disengage (day 3, day 30, etc.) and target those moments
Gamify community: Use challenges, leaderboards, and shared goals to boost morale
And most importantly, as Joanna Ciampaglione put it:
“Listen to your caregivers. They will tell you what they need. And when you act on it, retention improves.”
As Nevvon’s, Allan Levine, closed the webinar:
“Make training work for your caregivers—not just your compliance team. That’s how you turn it into a retention tool.”
Caregiver engagement is no longer optional. It’s the most effective, scalable, and sustainable way to reduce turnover, cut costs, and improve care quality.