--- title: "Webinar: Caregiver Engagement The Works" description: Explore how AccentCare is reducing turnover, increasing compliance, and improving satisfaction through smart caregiver engagement strategies—powered by Caribou and Nevvon image: https://blog.nevvon.com/hubfs/Accentcare%20%20Caribou%20Webinar%20invite-1.png --- [![Logo Landscape tagline-3](https://blog.nevvon.com/hs-fs/hubfs/Logo%20Landscape%20tagline-3.png?width=150&height=56&name=Logo%20Landscape%20tagline-3.png)](https://nevvon.com) - About Us - [About us](https://www.nevvon.com/about-us) - [Our Team](https://www.nevvon.com/about-us/#meet-our-team) - [Our Partners](https://www.nevvon.com/partners/) - [Careers](https://www.nevvon.com/about-us/careers/) - Media - [Blog](https://blog.nevvon.com/tag/blog) - [Nevvon News](https://blog.nevvon.com/tag/nevvon-news) - Products - [Pricing](https://www.nevvon.com/pricing/) - [Course Library](https://www.nevvon.com/content-library-access/) - [ROI Calculator](https://www.nevvon.com/roi-calculator-access/) - [State Regulations](https://www.nevvon.com/state-regulations/) - [Nevvon Cares](https://www.nevvoncares.com/) - [FAQs](https://www.nevvon.com/about-us/#faq) - [Contact Us](https://www.nevvon.com/contact-us/) # Webinar: Caregiver Engagement The Works [Allan Levine](https://blog.nevvon.com/author/allan-levine) Mar 13, 2025 8:45:00 AM **Why Caregiver Engagement Matters Now More Than Ever** With caregiver turnover rates in homecare ranging from 60–70%, homecare operators are under increasing pressure to reduce churn and build lasting loyalty. During the recent webinar *“Caregiver Engagement That Works: How AccentCare Enhances Retention, Compliance, and Satisfaction,”* leaders from AccentCare, Nevvon, and Caribou shared what’s working—and what’s scalable—for organizations of all sizes. **Key Insight:** Engaged caregivers are **87% less likely to leave** their jobs. Recognition, training, and meaningful communication are not just “nice to have”—they’re mission-critical. **Watch it [HERE](https://us02web.zoom.us/rec/share/i7nsCbUmkO0xPlrNiLtWGYylCQveAp--QrRsRhPeQNh9_KSYmzFw046dF_Z8EHLH.pJzVlpawzhB0qcQf)** ![](https://blog.nevvon.com/hubfs/Accentcare%20%20Caribou%20Webinar%20invite-1.png) ### **Understanding the Caregiver Persona** The discussion opened with a grounding overview of today’s caregiver workforce: - **84% are women**, many of whom are immigrants or ESL speakers - **Median age: 47**, often balancing caregiving roles at home and work - **High burnout risk:** isolation and lack of peer support are key challenges - **Only 27%** feel highly engaged in their roles **Turnover costs average $2,500–$3,500 per caregiver**, with higher costs for licensed staff. Simply put: improving engagement isn’t just a people issue—it’s a financial one. ### **AccentCare’s Approach: Tech-Enabled Human Touch** Joanna Ciampaglione, SVP at AccentCare, emphasized the need for high-touch engagement in a low-touch environment. With 30,000 employees across 31 states, scaling meaningful interaction is no small task. AccentCare partnered with **Nevvon** for training and compliance, and with **Caribou** for rewards and recognition. The impact was immediate: - **85% participation** in the program out of the gate - **2,900+ in-service completions** via single sign-on integration - Coordinators now spend **less time chasing compliance** and more time building relationships > “We used to chase caregivers for in-services. Now, with integrated platforms, they’re completing them proactively—and loving it.” > —Joanna Ciampaglione, AccentCare ### **Behavior Change, Made Simple** Alex Oosterveen, CEO of Caribou, broke down how micro-incentives and thoughtful UX drive engagement. Instead of offering large bonuses, Caribou gamifies small achievements—like clocking in on time or completing a shift. **Notable results:** - **20% lift in 90-day retention** - **600% increase in staff referral volume** - **100% improvement in EVV compliance** - Even a **$1 reward for 12 hours of training** significantly boosts participation > “Break big bonuses into weekly micro-incentives. You’ll see 8x the behavior change with the same budget.” > —Alex Oosterveen, Caribou ### **What Smaller Agencies Can Do** Worried you don’t have a Fortune 500 budget? The message was clear: you don’t need one. - Start small: Reward one behavior (e.g., EVV compliance) with $5 or even a raffle ticket - Make onboarding seamless: Check in at days 3, 10, 30, 60, 90 - Create a sense of **community and visibility**, even for remote caregivers - Listen to caregiver feedback—and act on it > “Our caregivers compete to reach the top of the leaderboard. It’s not about the money—it’s about being seen.” > —Joanna Ciampaglione ### **Final Takeaways for Operators** - **Retention is a system, not a slogan.** Build a culture of consistent communication, recognition, and upskilling. - **Integrated tech matters.** Nevvon and Caribou’s partnership allows for seamless, mobile-friendly caregiver experiences. - **Make training work *for* caregivers.** Shift from compliance-first to engagement-first mindsets. [Watch It HERE](https://us02web.zoom.us/rec/share/i7nsCbUmkO0xPlrNiLtWGYylCQveAp--QrRsRhPeQNh9_KSYmzFw046dF_Z8EHLH.pJzVlpawzhB0qcQf) [Nevvon News](https://blog.nevvon.com/tag/nevvon-news) ## Related Posts ### [Apr 10, 2025 10:15:00 AM Retention That Pays Off: What Happens When You Prioritize Caregiver Engagement](https://blog.nevvon.com/what-happens-when-you-prioritize-caregiver-engagement) ### [Feb 1, 2025 1:45:55 PM Webinar: Save Time, Cut Costs, & Boost Efficiency with Learning Paths](https://blog.nevvon.com/learning-paths_webinar) ### [May 18, 2023 5:10:02 PM How to Keep Your Caregivers Past 90 Days - Webinar](https://blog.nevvon.com/how-to-keep-your-caregivers-past-90-days) ![nevon-logo-tagline](https://blog.nevvon.com/hubfs/nevon-logo-tagline.png) - Company - [About Us](https://www.nevvon.com/about-us/) - [Expert Comitee](https://www.nevvon.com/qapi/) - [What we do](https://www.nevvon.com/what-we-do/) - [Our Team](https://www.nevvon.com/our-team/) - [Our Partners](https://www.nevvon.com/our-partners/) - [Careers](https://www.nevvon.com/careers/) - [Blog](https://blog.nevvon.com/) - [Press Releases](https://blog.nevvon.com/tag/press-releases) - [Nevvon News](https://blog.nevvon.com/tag/nevvon-news) - [Podcast](https://blog.nevvon.com/tag/podcast) - Product - [How We Build Our Training](https://www.nevvon.com/how-we-build-our-training/) - [Pricing](https://www.nevvon.com/pricing/) - [Our Library](https://www.nevvon.com/form-library/) - [State Regulations](https://www.nevvon.com/in-service-state-requirements/) - [ROI Calculator](https://www.nevvon.com/roi-calculator/) - [We Care](https://www.nevvoncares.com/) - [Flex for Checks](https://www.flexforchecks.com/) - [COVID-19 Training](https://www.nevvon.com/covid-19-positive-training-signup-form/) - [Free COVID-19 Vaccination Training](https://www.nevvon.com/free-covid-19-vaccination-training-for-healthcare-workers/) - [FAQs](https://www.nevvon.com/faqs/) - Get in Touch - [Book a Demo](https://meetings.hubspot.com/hailey-nevvon/group-round-robin-book-a-demo) - [Contact Us](https://www.nevvon.com/contact-us/) - [Caregiver Login](https://webtraining.nevvon.com/#/) - [Employer Login](https://admin.nevvon.com/) © 2026 [Caregiver Compliance Training | Nevvon](https://www.nevvon.com/). All rights reserved. Developed by [GiantFocal](https://www.giantfocal.com) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Allan Levine", "url" : "https://blog.nevvon.com/author/allan-levine" }, "dateModified" : "2025-03-27T14:17:21.534Z", "datePublished" : "2025-03-13T12:45:00.000Z", "headline" : "Webinar: Caregiver Engagement The Works", "image" : [ "https://blog.nevvon.com/hubfs/Accentcare%20%20Caribou%20Webinar%20invite-1.png" ], "mainEntityOfPage" : { "@id" : "https://blog.nevvon.com/caregiver-engagement-the-works", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.nevvon.com/hubfs/Logo%20Landscape%20tagline-3.png" }, "name" : "Nevvon" } } ```