EVV is a Caregiver Tech Adoption Problem that is Solvable with the Right Approach

Electronic Visit Verification (EVV) is changing home care by ensuring accurate service delivery and reducing fraud. However, despite the federal mandate and widespread EVV implementation, many providers continue to face significant challenges, according to a recent article in Home Health Care News. A key issue is caregiver adoption, with the tech learning curve slowing down implementation and complicating service delivery.

At Nevvon, we recognize that part of the success of EVV hinges on supporting caregivers through the tech transition. As a leader in caregiver training, we’ve seen the hurdles firsthand but know that with the right training, these challenges can be overcome, driving efficiency and better care outcomes.

Overcoming the Tech Hurdle EVV systems depend on technology, often via mobile apps, to capture essential data. For many caregivers, this can be a barrier. Proper education is critical to success. Without it, caregivers may struggle, leading to compliance issues and delays in service verification.

Nevvon tackles this by offering tailored EVV training including for popular platforms like HHAeXchange and AlayaCare. Our modules are simple, practical, and designed to give caregivers the skills they need to log visits, clock in, and complete tasks correctly every time.

Multilingual Training for a Diverse Workforce For many caregivers, the challenge isn’t just technology—it’s language. With a diverse caregiver workforce, ensuring comprehension is essential. That’s why Nevvon offers training in up to 11 languages, making sure caregivers understand the fundamentals and feel confident in their ability to comply.

By speaking their language, we reduce frustration, improve job satisfaction, and ensure compliance with federal and state regulations.

Success Story: Turning Low EVV Adoption Around A large provider came to Nevvon with a very low EVV adoption rate, mainly due to tech and language challenges. After implementing a tailored, multilingual training program, in addition to making training available through single sign-on in their Agency Managment Systems, we helped raise their EVV adoption to over 80% in just a few months. By providing accessible training, we empowered their caregivers to navigate the EVV system confidently and move toward full compliance.

The Nevvon Advantage With the right training, EVV can be a powerful tool for improving care delivery, reducing fraud and ensuring compliance. Nevvon’s user-friendly, multilingual training helps providers overcome the tech hurdle and unlock the benefits of EVV for their organizations and caregivers.

If your organization is facing EVV adoption challenges, reach out to Nevvon. Let’s work together to ensure your caregivers have the tools and support they need to succeed in the evolving home care landscape.