“During the 2020 pilot we regularly surveyed the mentees and communication came up as the biggest challenge,” HCP President and CEO Kathy Febraio said. “They wanted more communication from the agency. We feel that this program really sets up a communications channel, so that an agency can hear from its newest hires what questions keep coming up, what are their concerns and how do we help them be more successful.’
The program provides agencies with a template on how to recruit mentors internally and ways to connect with caregivers. It also helps them document interactions and then identify problems that could lead to turnover. During the program’s pilot, HCP found that agencies without a mentorship program had a 170% higher turnover rate than those that had programs.
“What agencies learned was we have to change some of our training. We have to change some of our onboarding instructions,” Febraio said. “When they did so, it not only benefited those specific mentees, but the entire workforce.”
Workplace mentorship programs have numerous advantages, including increased caregiver confidence, engagement, retention, and skill development. Mentoring has been found to have a favorable emotional influence on both the mentor and the mentee. Mentoring helps address stressors in caregivers' lives and helps build dialogue where they can communicate concerns and receive support and guidance from their mentors. This will help agencies to attract motivated prospects to develop their caregiving skills, eventually reducing turnover and burnout rate.
Nevvon is an all-in-one e-training solution trusted to help home care agencies achieve regulatory compliance while saving time and money, and empowering caregivers with the knowledge and confidence they need to make their patients’ lives better.Clickhereto set up a demo today!