A Caregiver Quits, Now What? Get Feedback & Improve Retention!

Allan Levine
Jun 28, 2023 10:15:00 AM

Hey there folks, it's me, Allan Levine, and today I'm here to talk about exit interviews. We all know that caregiver turnover can be a real pain in the neck, and the cost of replacing caregivers can add up quickly ($2,500/aide). But what can we do about it? Well, one solution is to conduct exit interviews when caregivers leave. And not just any exit interviews, but ones that are actually meaningful and insightful.

So, why are exit interviews so important? For starters, they can provide valuable feedback about your organization and help identify areas for improvement. If multiple employees are leaving for the same reason, it's a sign that something needs to change. But beyond that, exit interviews can also help you retain your top performers by identifying what they value in their job and what motivates them to stay.
 
Now, I know what you're thinking: "Allan, exit interviews are a waste of time. Employees are just going to say nice things to avoid burning bridges." But the truth is, if you conduct exit interviews in the right way, you can get honest and valuable feedback from departing employees. One way to do this is by using a third-party platform like Nevvon's caregiver survey platform, which allows employees to share their thoughts anonymously and honestly.
 
But don't just take my word for it. According to a study by Employee Benefit News, 90% of employees who participated in an exit interview said they would have stayed with their employer if their concerns had been addressed. That's a pretty significant number, and it highlights the importance of taking exit interviews seriously and using the feedback you receive to make meaningful changes.
 
So, what kind of questions should you be asking in your exit interviews? Well, first and foremost, you want to find out why the employee is leaving. But beyond that, you should also ask about their overall experience at your organization, what they liked and didn't like about their job, and what they would have changed if they could do it all over again. You might also ask about their relationship with their supervisor, their work-life balance, and their overall job satisfaction.
 
One interesting stat that's worth mentioning here is that according to a study by Glassdoor, employees who had a positive experience during their exit interview were 2.5 times more likely to recommend their former employer to others than those who had a negative experience. That's a pretty compelling reason to make sure your exit interviews are conducted in a professional and respectful manner.
 
In conclusion, exit interviews might seem like a chore, but they can actually provide valuable insights into your organization and help you retain your top performers. By using a third-party platform like Nevvon's caregiver survey platform and asking the right questions, you can get honest and actionable feedback from departing employees that can help you make meaningful changes and improve retention. So, don't wait until your best employees are walking out the door to start asking questions. Incorporate Nevvon’s surveying into your exit interviews today and watch your retention rates soar.
 
 

 
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